We are considering changing our home hotel from Harrahs to the Horseshoe. We have been staying and mainly playing at Harrahs for several years, but it is time for a change. I have finally gotten tired of staying in a hotel that is not attached to the casino. We stay in the Harrahs Casino Tower which is located near the casino so it is not that long of a walk. However, I still don’t like having to walk outside to gamble or get something to eat. We were there this past week when there were very strong rain storms. The little covered walkway from the hotel to the casino did not do much when the rain was literally blowing horizontally. I was in the hotel room and my husband was in the casino. We were both basically trapped in each location for a couple of hours until the rain let up and we could go outside without getting soaked.
Also, when we first stayed at the Harrahs Casino Tower 4 years ago, the rooms were not in very good shape. We were told that the owner’s of the Grand had not done any renovations, but that Harrahs planned to redo the rooms. I don’t know if that was really true or if maybe it was the recession that hit so hard. But the rooms have never had anything done to them and they are getting very very worn and ratty. The carpets are all so stretched and old that they have waves and bumps all over. It looks like the waves of the ocean with swell after swell coming on shore! The AC/heat units don’t work well. We almost always have to call the TV tech as to get the TV to work. He says the TVs are good items, but the cards and cable cords are not compatible - whatever that means. I turned on a faucet and the handle came off in my hand. We were lucky to get it back on ourselves and shut off the water. Some rooms have a safe in the wall, some only have a hole where the safe used to be. Etc, etc…..
Anyway, our Harrahs Host told us last week that she will be permanently moving to the Horseshoe. At first she was assigned to just Harrahs. Then about a year ago, she was designated a ‘roaming’ host and covered all three Harrahs properties. The Harrah’s brass decided that was not working as roaming hosts had to cover all casinos and the driving back and forth was not the way to efficiently use their time. So now each host will be permanently located in only one casino. They can still make reservations and take care of guests at all locations, but if you have a host you enjoy meeting each trip and talking to, you need to be where they are now located.
Our Host asked to be located at the Horseshoe. She told us that the overall gambling is down a lot all over. She said in Tunica all the casinos had very good New Year’s Eve attendance, but since then it has been really bad. Even worse than last year. We asked her about the Roadhouse as they have totally closed off the upper level to guests. There are no machines up there and they have closed the buffet. That seemed rather ominous. She said if Harrahs got the right offer they would sell both the Roadhouse and even the main Harrahs. I could understand selling the Roadhouse, but her comment about Harrahs main property surprised me.
She said from what the powers that be have told her, Harrahs is sorry they bought that property when they sold the old Harrahs to Resorts. At the time of the purchase, the recession had not been as much of a factor as it is now. They thought the property with 3 hotels, skeet shooting, an RV park, spa, etc. would be an appealing destination and would do a booming business. They also liked that it was the first casino gamblers would come to as they came down from the north. But she said the place has been a nightmare to manage. The Terrace hotel is closed most weekdays during the winter as there is not enough business. They get so many complaints from guests who are not aware that their hotel is ½ mile from the casino and they have to take a shuttle or drive to the casino. She said they always wonder what the builders were thinking when they put those two hotels so far away from the casino when there was so much acreage that was closer. She told us there appears to be a buyer for the Terrace Hotel who is going to build a water park on the grounds.
So when she had a chance to change locations, our Host said she choose the Horseshoe because as she put it “if Harrahs starts selling off properties, the Horseshoe will be the last to go”. We like our Host so much and frankly even though we like the actual casino at Harrahs, we are tired of the hotel rooms there. So we plan to start staying at the Horseshoe next trip. The Horseshoe is a very nice casino, but it has terrible Video Poker pay tables. So we will walk over to the Roadhouse for some of our VP play.
Now (finally!) comes my question about the loudness level of music at the Roadhouse. We have been there twice in the past few months. The first time, I honestly thought someone must have turned up the volume so high by mistake. I mean, the level of sound was unbelievably loud. But we were there again this past week and the music was blaring just as loud. To me it was very distracting and at times I found I was not concentrating on my VP game as much as I should have. The machines I really wanted to play were against the wall. But I Seriously could not stand to play those as the loud music bounced off the wall and just overwhelmed me. I had to choose a machine that was more out in the open so that the sound could be somewhat nullified by going around me. My husband asked an attendant if it was always so loud. She said the workers are always asking the managers to turn it down. She said once in a while it is a little quieter, but then it goes right back up. I don’t understand why they play it SOOO loud. Who likes it like that? My husband said he is going to bring earplugs next time. I thought that was overreacting, but I was reading some trip reports about Roadhouse and a couple of other people also said they wear earplugs.
For those of you that gamble there - does the loud music bother you as much as it does us? Does it ever get quieter? What do you do about it - anything? I really enjoy the Roadhouse VP machines, but I don’t know if I can spend hours and hours there with that loudness….